What happens when class lets out early - A letter sent to GOTo whom it may concern:
I was a passenger on train 281 on Monday, October 1, 2007. This train was delayed 25 minutes due to the train hitting an object on the tracks. In addition, the train had to be terminated at Bramalea station, with bus connections the rest of the way. In total, I was one hour late arriving at my home.
I am certain that you will receive dozens of complaints about this incident, but rest assured that this is not one of them. I am sending this message to commend the train crew for handling this delay in a professional way. Though I am sure they were under a lot of stress, the crew kept us informed with regular and honest updates.
I have a background in mechanical engineering, and consider myself somewhat of a transit enthusiast, and this gave me an appreciation of the technical problems and safety concerns causing the delay. I understand that events like this occur from time to time, and that to blame GO would be misplacing blame.
It is no secret that your agency is under immense political pressure to improve its performance, and I cannot say that I am not eager to see service improvements also. However, I want you to know that there are some riders who take these delays in stride and harbour no ill will towards GO Transit.
Your faithful rider,
Andrae J. Griffith
Labels: GO Transit